Richmond
LIVE-IN CARE YOU CAN TRUST IN THE HOME THAT YOU LOVE
We have been providing care services throughout Richmond for over 50 years. Our reputation is built on high standards of live-in care in Richmond, local expertise and an approach to care delivery that is trusted by families throughout our community and beyond. All our carers are experienced and most have worked for us for many years. They will live with you for a longer period than might be offered by other live-in care providers, which allows for a deeper understanding of our clients’ needs and ensures continuity of care. We are experts in providing specialist care of complex conditions, like dementia, Parkinson’s or Multiple Sclerosis (MS) or for those recovering from a stroke or for those who need cancer care or palliative care.
Find out more about what live-in care is in Richmond and how it works.
THE HOME YOU LOVE IS BEST FOR
PERSONALISED ONE-TO-ONE CARE
There are countless life-enriching benefits to staying at home with a highly trained and experienced carer who is dedicated to you, instead of facing the upset and worry of moving into a care or nursing home. With an Oxford Aunts carer you will be able to live life your way with as much independence as possible, with a tailored plan of care delivered by a compassionate carer on a one-to-one basis – this just simply cannot be offered in a care home.
OUR LIVE-IN CARE SERVICE IN RICHMOND
Live-in care in Richmond is when a live-in carer comes and lives with you in your home to provide you with around the clock care, companionship and support so you can live a better quality of life. Our service includes:
- Compassionate companionship
- Medications management from trained carers
- Sensitive personal care
- Enabling safe movement in and around your home
- Food planned and cooked as you wish
- Connection with your local community and maintaining activities
- Facilitating socialisation both in and out of the home
- Domestic and household services
- Pet care
WHEN CAN LIVE-IN CARE BE USED?
- When 24-hour live-in care is needed to live safely at home with an improved quality of life
- As a respite service following hospital discharge to convalesce or for those needing positive rehabilitation or to recover from illness. Respite care can also be used to give a family carer a break
- For specialist care of complex conditions like dementia, Parkinson’s or cancer
- If you need palliative/end-of-life care negating the need to move into a residential setting or a hospice
- Care for couples, so they can stay together as a loving couple with the personalised support they need
- For companionship – a perfectly matched carer is there to provide all the companionship and support around the home that you need – as and when you need it
CARE MANAGEMENT IN RICHMOND
A fully managed and regulated live-in care service
Our fully managed live-in care service in Richmond means that all our carers are employed by us whilst they care for you. A local care management team of care experts is on hand to provide support to not just to our clients’ and their family members, but also our carer to ensure the highest quality care is provided. We are also regulated by the Care Quality Commission (CQC), unlike introduction agencies who will simply provide you with a carer for you to manage yourself. We are proud to have been rated ‘Good’ by CQC in all five measures – safe, caring, effective, responsive and well-led. We know our service provides families with peace and mind that their loved one is receiving the best possible care and eases the burden of managing a care arrangement themselves for their loved one.
Expertly trained carers in Richmond
All our dedicated carers receive marketing leading training developed by care experts, which goes beyond mandatory training. This enables our carers to support those living with complex conditions, such as dementia or Parkinson’s that require more monitoring, care and support.
From induction training, into placement and beyond and we ensure our carers continually develop their knowledge and skills so that our clients receive the best possible care now and in the future.
Local, dedicated care management near you
We provide live-in care in Richmond and its surrounding counties. Each regional team is made up of a dedicated Care Assessor local to you who is on hand to provide an unrivalled level of support to you, your family and our carer. They are supported by a Care Manager at our central office who handles all other aspects of care delivery to ensure a quality service is delivered, every time.
Our care management team in Richmond only has a small portfolio of clients to support, enabling the care team to provide a highly personalised and quality live-in care service in Richmond and beyond, whilst clients receive more levels of monitoring and day-to-day support.
A multidisciplinary approach
As an established live-in care provider in Richmond, we have built strong relationships with local healthcare professionals, including GP’s, district nurses, local Clinical Commissioning Groups and other charitable organisations and community healthcare services. This means we can provide a multidisciplinary approach to care at home that is focused on improving health and wellbeing whilst avoiding any unnecessary hospital admissions and enabling swifter discharge from hospital.
We have developed strong relationships with those responsible for hospital discharge at the following hospitals in Surrey:
- Ashford Hospital
- East Surrey Hospital in Redhill
- Epsom General Hospital in Epsom
- Frimley Park Hospital in Frimley
- Kingston Hospital in Kingston
- Royal Surrey County Hospital in Guildford
- St Peter’s Hospital in Chertsey
MEET YOUR LOCAL CARE
MANAGEMENT TEAM IN SURREY
Many of our clients are based in and around Surrey so we have a regional team made up of a Care Assessor and Care Manager who can support you and your family whilst we are providing live-in care to you.
I started my career as a nurse having qualified as a Registered Nurse in 1987. For seven years I was a Practice Nurse at a GP practice before I started my family. When I returned to work, I decided to become a carer working for a domiciliary care agency providing hourly care to older people, where I progressed my career and became a Care Manager. I joined Oxford Aunts in 2019 and whilst my previous care role gave me good experience, I am thrilled to be working for a provider that offers quality live-in care, that truly enhances the lives of its clients.
As Care Manager at Oxford Aunts, I am responsible for ensuring our clients and their families have a dedicated point of contact who truly understands their requirements and can support their service. I have a deep understanding of our carers, not just in terms of their skills and experience, but their personalities and values. This means I can effectively match our carers with clients to ensure, not just their care needs are met but that the carer is aligned to how the client wishes to live their life. I work closely with our Care Assessor which means our clients have a highly personalised care plan that accurately reflect their needs. As part of our multidisciplinary approach to care I work closely with other healthcare professionals, including district nurses, physiotherapist and occupational therapists to ensure a holistic approach to care delivery.
Hi, I am Claire Maxwell, Care Assessor for Region 3. I have been with Oxford Aunts since January this year. I enjoy spending precious time with my family and having long weekends away in our caravan (Carly).
My journey in health and social care began after my children had started school full-time. I wanted to try something new. When I left school, I worked in a private nursery caring for young children ranging from 3 months to 12 years. After being a mum, I fancied a new challenge, and caring for the elderly caught my attention – something I could really get job satisfaction from.
My work history began in domiciliary care, working locally to Oxford supporting a wide variety of amazing people. This is when I started my first NVQ training, which led me to expand my knowledge and my passion for care.
Before joining the team at Oxford Aunts, I was a Registered Manager for a small local domiciliary agency where I was responsible for the management of a care team, weekly rotas, resource management, team development and training, maintaining business compliance, and enabling an outstanding delivery of care. During this period, I was also responsible for carrying out assessments and reviews. I also completed care calls, and I loved being able to engage with the service users and support them to continue to live independently.
I have experience with dementia, palliative care, PEG feeding, and medication administration. I’ve completed training as a trainer in manual handling and hold the following qualifications:
- Level 5 Diploma in Leadership and Management in Adult Care
- Level 3 in Health and Social Care (Adults)
- Level 3 Dementia Pathway
- Level 3 Certificate in Preparing to Work in Social Care
- Level 2 Employment Responsibilities and Rights in Health and Social Care
- Level 2 Functional Skills Maths and English
- Moving and Handling (Practical and Theory)
- Health and Safety
- Safeguarding Vulnerable Adults
- First Aid
- Fire Training
- Safe Administration of Medication
Being part of the team at Oxford Aunts, I work with people whose experiences and knowledge expand widely across the care sector, and who share the same passions for delivering high-quality live-in care.
OUR HIGH-QUALITY LIVE-IN CARE SERVICE
- A comprehensive assessment of your needs
- Careful matching of an experienced and dedicated carer
- A highly tailored care plan created incorporating a multidisciplinary approach
- Unrivalled support from a team of two care management experts local to you
- Domestic and household tasks
- Cooking, meal planning, shopping and preparation
- 24 hours a day out-of-hours emergency support
LIVE-IN CARE COSTS
At Oxford Aunts we have been helping thousands of families for many years with choices about long term care and know only too well how important the cost of care is in the decision-making process. We are here to help you better understand how you can evaluate live-in care costs.
OTHER REASONS TO CHOOSE OXFORD AUNTS FOR HIGH-QUALITY LIVE-IN CARE
Expert carer matching
Over the past 50 years we have established a reputation for matching carers with our clients to ensure they meet all their needs – this is not just about matching skills, but making sure personalities are aligned so both client and carer can enjoy life together. Depending on the level of care required, it will determine not just the cost of your care, but the experience we expect your carer to have to ensure the high standards of care we are renowned for throughout Richmond and beyond.
Continuity of care makes all the difference
Our carers will come and live with you to provide care and support for a longer period than might be offered by other live-in care providers. We know that this gives an opportunity for a strong relationship to be formed and a deeper understanding of our clients’ care needs offering consistency and continuity of care.
USEFUL RESOURCES
Oxford Health NHS Foundation Trust
Call: 01865 901000
Address: Royal Surrey County Hospital, Egerton Road, Guildford, Surrey, GU2 7XX
Age UK
Call: 01865 722898
Address: 21-22 St Clements Street, Oxford, OX4 1AB
Oxfordshire County Council
Call: 01865 792422
Address: Oxfordshire County Council, County Hall, New Road, Oxford, OX1 1ND
Headway Oxfordshire
Call: 01865 326263
Address: 4 Bagley Wood Road, Kennington, Oxford, OX1 5PL
Crossroads Care
Call: 01865 260 280
Email: care@oxfordshirecrossroads.org.uk
Address: Crossroads Centre, Harberton Mead, Oxford, OX3 0EA
The Silver Line
Call: 0800 470 8090
TALK TO US ABOUT
LIVE-IN CARE
IN RICHMOND
Call our friendly and approachable team today to see how we can help you and your family.
